Operátor 4.0 érettségi modell: Az emberközpontú technológiák szervezeti integrációja

Tamás Ruppert; Barbara Bokor; Nóra Obermayer; Tuan-anh Tran

doi:10.32976/stratfuz.2026.32

Authors

Tamás Ruppert University of Pannonia
Barbara Bokor University of Pannonia
Nóra Obermayer University of Pannonia
Tuan-anh Tran Hanoi University of Industry

DOI:

https://doi.org/10.32976/stratfuz.2026.32

Keywords:

human-centric technology, Operator 4.0, maturity model, Hungarian industry

Abstract

This study presents a conceptual Operator 4.0 maturity model for assessing the organizational integration of human-centric technologies. The empirical starting point of the model development was a questionnaire survey conducted among 120 Hungarian industrial companies. The survey results were classified as either contextual variables or maturity factors; model requirements and key assessment areas were then derived from these findings and organized into a coherent structure based on the literature on maturity models and Operator 4.0/5.0. The unit of assessment is not the company as a whole, but a specific technology–operator–workflow triangle of any process, or in any workstation. The model integrates three layers: the organizational context, a three-dimensional maturity core, and the technology lifecycle. The maturity core evaluates technological adaptability, operator technological preparedness, and human-centric integration separately across four development levels. The result is not an aggregated score but a three-dimensional maturity profile. The proposed model is a conceptual framework whose comprehensibility, assessability, and practical applicability should be examined in future exploratory company pilots.

Author Biographies

Tamás Ruppert, University of Pannonia

PhD, Associate Professor, University of Pannonia, Department of Systems Engineering

Barbara Bokor, University of Pannonia

MSc, PhD student, University of Pannonia, Department of Organization and Management

Nóra Obermayer, University of Pannonia

PhD, Professor, University of Pannonia, Department of Organization and Management

Tuan-anh Tran, Hanoi University of Industry

PhD, Lecturer, Hanoi University of Industry, Faculty of Industrial Systems

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